Information we collect
We collect information you provide directly, information generated through your use of our services, and information from trusted third parties (like payment providers) when necessary to complete a transaction.
Data types
Bookings & store
Makeup & Nails bookings
- Contact details (name, email, phone).
- Appointment details (service type, date/time, notes you add).
- Preference details (style references, allergies or sensitivities you choose to disclose).
- Communications (messages, confirmations, reschedules).
Example: If you request a “soft glam” makeup look and mention a fragrance sensitivity, we store that note to prepare your appointment and tailor product selection.
Fashion store (ecommerce)
- Account info (name, email, password—stored as a secure hash).
- Order info (items, size/color, billing & shipping address).
- Sizing & fit details you provide (optional profile, saved measurements).
- Device/usage data (pages viewed, cart actions, approximate location).
Example: If you save your preferred size in a brand, we can pre-select it next time to reduce checkout steps.
Sensitive information
We do not intentionally collect sensitive personal information unless you choose to share it (for example, allergy notes for an appointment). Please avoid sending sensitive information you don’t want stored.
How we use information
We use your information to operate ChicGleam, deliver the services you request, and improve your experience across bookings and shopping.
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1
Manage appointments and provide services
Confirm bookings, send reminders, handle reschedules/cancellations, and prepare for your makeup or nail service based on any notes you provide.
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2
Fulfill orders and provide customer support
Process purchases, provide shipping updates, handle returns/exchanges, respond to support messages, and maintain order history.
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3
Personalize your experience
Recommend products, remember preferences (like sizing), and tailor content based on browsing and purchase behavior—subject to your cookie settings where applicable.
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4
Marketing and communications preferences
Send updates about new services, seasonal drops, or exclusive offers—only if you opt in, and you can unsubscribe at any time.
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5
Security, fraud prevention, and compliance
Protect accounts, detect suspicious activity, prevent fraudulent orders, and comply with legal obligations (like tax and consumer protection requirements).
Ecommerce orders & payments
For fashion store purchases, some information is required to process payment, ship items, and handle returns. We aim to minimize what we collect and keep it only as long as needed.
- Payment handling
- Payments are handled by secure payment processors. We do not store full card numbers; we may store limited payment identifiers (like a token) for refunds and recordkeeping.
- Fraud prevention
- We may use device signals, order patterns, and address verification to reduce fraud and keep transactions safe.
- Returns & exchanges
- If you initiate a return or exchange, we process details like order number, item condition, return reason, and shipping tracking updates.
- Shipping communications
- You’ll receive shipment confirmations and delivery updates via email/SMS if provided. Carriers may receive your address and phone number where required.
Your rights & choices
Depending on where you live, you may have rights regarding your personal information. We honor applicable laws and aim to respond promptly.
Access
Request a copy of the personal information we have about you (including booking history and orders, if applicable).
Request accessCorrection
Ask us to fix inaccurate information—like an outdated email address or a misspelled name in your account.
Request correctionDeletion
Request deletion of your data, subject to exceptions (such as legal obligations or transaction recordkeeping).
Request deletionOpt-out
Unsubscribe from marketing emails anytime. You can also adjust cookie preferences for analytics/marketing.
Manage preferencesVerification
To protect your information, we may ask you to verify your identity before fulfilling certain requests.
Data retention & security
We keep personal information only as long as necessary for the purposes described in this policy, including to meet legal, accounting, or reporting requirements.
Retention
Appointment records and customer communications are typically retained for customer service and operational planning. Order data may be retained longer to comply with tax, consumer protection, and anti-fraud requirements.
Security practices
We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, but we continuously work to reduce risk.
Practical tips
- Use a unique password for ChicGleam and avoid reusing it elsewhere.
- Be cautious of unexpected messages asking for payment or login codes.
- Contact us if you believe your account has been compromised.
Contact & updates
If you have questions, requests, or concerns about privacy, contact us using the details below. We may update this policy from time to time; when we do, we’ll revise the “Last updated” date and, when appropriate, provide additional notice.
Privacy contact
Email: privacy@chicgleam.com
Mailing address:
ChicGleam Privacy Team
123 Boutique Avenue, Suite 400
Your City, Your State/Region 00000
Your Country
Policy updates are announced on this page and may also be shared via email for registered customers when changes are significant.